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Unique Handcrafted Oak Furniture

Terms and Conditions

Ordering

To place an order or to discuss your ideas, please contact us by EMAIL (link please) or by telephone 01743 467426.

We respond to all our emails with 48 hours.

Payment

We will ask for a 50% deposit to confirm your order, with the balance due on or near delivery.

Your deposit can be paid either by cheque, bank transfer, or through paypal.  Clients using paypal will be charged an additional 4% on the transaction total to cover our costs.

If you opt to pay by cheque, bank transfer or through paypal, the remaining 50% payment on your order will be required 10 days before delivery.  We will accept cash on the day of delivery if you prefer.

Your order is confirmed once payment of the deposit is cleared.

We will then send you a written receipt of your payment.

Current Lead times

All our furniture is handmade to order.  So once your deposit is cleared only then do we order the timber for your furniture from our wood yard.  This process can often take up to 2 weeks. 

Our Lead time for a piece to be made can range from 2 to 12 weeks, depending on the amount of work involved.  We will advise an estimated completion date on initial enquiry and quotation.

Delivery

DELIVERY IS FREE for post codes within a 20 mile radius.  Areas beyond this, will be charged a basic rate of 50 pence per mile thereafter, or we can use a courier service, prices can be advised on enquiry..   Customers are welcome to collect from our Studio.

Where possible we will install your furniture in a room of your choice.  There is no charge for this service. (only on Knysna delivery service)

We regret that we are not able to dispose of furniture that you are replacing.

We would appreciate it if you would inform us of any problems with vehicle access or parking to ensure smooth delivery of your furniture.

Measuring up

It is very important that you measure carefully where your furniture is going to go.

Narrow doorways, staircases and tight corners can make it impossible to deliver your order. Please check these details carefully in advance of placing your order, since we cannot issue refunds if we deliver the items and we cannot transport them to your desired location, or that they do not fit.

Dining table tops will be attached to the base once we have reached the room of your choice. (Only on a Knysna delivery service)

Guarantees and Refunds

All products are handmade to order from solid hardwoods, and each item will be individual.  Because of this each piece of furniture will have slight differences in colour and structure.  Wood will certainly have different grain patterns.

We cannot offer any guarantees or refunds for furniture that has been damaged due to exposure to sunlight or changes in temperature, furniture that has been dismantled, damaged in transit or warped due to uneven floors after the customer has taken receipt of goods.

We unfortunately cannot offer any guarantees or refunds on furniture that will be used in hotels, bars and restaurants.

When furniture has been ordered at different times, we cannot guarantee to get an exact colour match.

Cancellation of orders

An order can be cancelled up to 7 days from the point of order for a full refund of the deposit.

Orders cancelled 7 to 21 days after point of order will be subject to a 50% refund of the deposit placed.

Due to the bespoke nature of our business and because our furniture is made entirely to your specifications and not from stock, once this cancellation period has elapsed it will not be possible to cancel the order or return the furniture after delivery.

 

Each piece of furniture can be signed by Dave personally

ALL PRICES EX-VAT ~ TRADE ENQUIRIES ARE WELCOME


 

Product Categories

Solid oak coffee table

Solid Oak Coffee Table

Solid oak dining chair

Solid Oak Dining Chair

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